Comprehensive Shipping Policy for Crazeshows

At Crazeshows, we are committed to delivering your Lolita fashion items efficiently and with the highest level of service. To ensure a smooth shopping experience, we have outlined our shipping policy below, covering processing times, shipping destinations, delivery schedules, and other important considerations.

Order Processing Time

1. Processing Duration:
Orders are typically processed within 1-2 business days of receipt. This timeframe starts from the moment you receive your order confirmation email. Orders placed before 5:00 PM Central Standard Time (CST) are processed the same business day, while orders placed after this time are handled the next business day.

2. Peak Periods:
During peak shopping periods, such as holiday seasons or promotional events, processing times may extend to 3-5 business days due to high order volumes. To mitigate delays during these times, we recommend placing orders well in advance.

Shipping Destinations

1. Current Shipping Locations:
At this time, Crazeshows only ships within the United States. We are unable to fulfill orders to international destinations due to logistical constraints. We understand this may be inconvenient for our international customers, and we are actively working to expand our shipping options to include international locations in the future.

2. Future Plans:
We will update our customers as soon as we are able to offer international shipping. Please check our website regularly for the latest updates on shipping destinations.

Shipping Costs and Methods

1. Shipping Options:

• Free Standard Shipping: Orders totaling $99 or more qualify for free standard shipping. This option provides an economical way to receive your order without incurring additional shipping charges.
• Flat Rate Shipping: For orders below $99, a flat shipping fee of $15 applies. This fee covers standard shipping services and ensures you are aware of the shipping costs upfront.

2. Courier Services:
We partner with reputable carriers such as UPS and DHL to deliver your orders. The choice of courier depends on factors including package size, delivery location, and service availability. We aim to use the most efficient and reliable courier service for your shipment.

Delivery Time

1. Estimated Delivery Time:
Once your order is dispatched, you can expect delivery within 5-8 business days. This estimate includes both processing and shipping times. The exact delivery duration may vary based on your location within the U.S. and the efficiency of the courier service.

2. Delivery Delays:
While we strive to adhere to our delivery time estimates, unforeseen circumstances such as severe weather conditions or natural disasters can cause delays. In such cases, we will work with our shipping partners to provide updates and address any issues that arise. If you encounter delays, please contact us at support@crazeshows.com for assistance and tracking information.

Address Accuracy and Corrections

1. Importance of Accurate Information:
Providing a complete and accurate shipping address is crucial for ensuring timely delivery. Double-check your address before finalizing your order to prevent any issues.

2. Address Corrections:
If you realize that an address correction is needed after placing your order, contact us immediately at support@crazeshows.com. We will make every effort to update the address before the order is shipped. If the package is returned to us due to an incorrect address, a re-delivery fee of $15 will be charged to cover the additional shipping costs.

Package Inspection and Issues

1. Inspecting Your Package:
Upon receiving your package, inspect it for any signs of damage or discrepancies. If you find that the package is damaged or the items do not match your order, please contact us within 48 hours at support@crazeshows.com. Retain the package and its contents until the issue is resolved, as we may need to assess the situation for returns or exchanges.

2. Reporting Issues:
Promptly report any issues with your order to ensure swift resolution. Our customer service team is here to help you with returns, exchanges, or any other concerns you may have.

Additional Considerations

1. Holiday and Peak Season Delays:
During holidays or high-demand periods, processing and shipping times may be longer than usual. We appreciate your patience during these times and recommend ordering early to account for potential delays.

2. Shipping Notifications:
Once your order is shipped, you will receive an email with tracking information from UPS or DHL. This will allow you to monitor your package's journey and estimate its arrival.

3. Customer Service:
For any inquiries or issues regarding your order, shipping, or delivery, please reach out to our customer service team at support@crazeshows.com. We are dedicated to providing exceptional service and ensuring your satisfaction with every purchase.

4. Sales Tax:
Sales tax is included in the item price for all orders shipped within the United States. There will be no additional charges for sales tax at checkout.

5. Temporary Shipping Restrictions:
We are currently not offering international shipping. We apologize for any inconvenience and are working to improve our shipping options to better serve our international customers in the future.

By adhering to these guidelines and ensuring accurate information, you help us provide efficient and reliable service. We appreciate your business and are committed to delivering your Lolita fashion items with care and promptness. Thank you for choosing Crazeshows, and we look forward to serving you again soon.

Contact us:

Email: support@crazeshows.com